Process and Layout Design in Services and Manufacturing:

1
Process and Layout Design in Services and
Manufacturing

• There are three types of facility layout in
  manufacturing
• Process Layout
• Equipment and personnel that perform similar
  functions are grouped together. A typical
  example of this layout is a job shop. This type
  of layout is highly flexible in terms of handling
  changes in product design and being able to
  customize products. This type of layout is
  suitable for customized products produced in very
  small batches. The per unit cost of products
  produced in facilities with this type of layout
  is large.
• Product Layout
• Equipment and personnel are arranged according to
  the steps required to convert raw materials into
  finished goods. A typical example of this layout
  is assembly lines. This type of layout is
  inflexible and handling changes in product design
  and customizing products produced in facilities
  with this type of layout is costly. This type of
  layout is suitable for products with large
  volume. The per unit cost of products produced
  in facilities with this type of layout is small.
• Fixed-Position Layout
• The product is fixed in its position and
  equipment and personnel are brought to it. These
  are typically managed as projects.

2
Approaches to Service Design

• The production line approach.
• This is similar to product layout (assembly
  line) in manufacturing.
• The self-service approach
• The customer here becomes a co-producer
• The personal attention approach