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Crucial Conversations based on the book by: By Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler - PowerPoint PPT Presentation

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Crucial Conversations based on the book by: By Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

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We can face them and handle them poorly. We can face them and handle ... Activity: Watch Video Clip, 'The Apology' https://www.vitalsmarts.com/skillsvideo.aspx ... – PowerPoint PPT presentation

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