Emotional Intelligence at Work

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Emotional Intelligence at Work

• Presenter Peter Sullivan

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WHO HOLDS THE INFLUENCE

• How long an employee stays and how
  productive he is while he is there
  is determined by his relationship with
  his manager.
• Buckingham and Coffman 1999

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LEADERSHIP STYLES

• Research on 35000 managers in Australia NZ
  over 10 years showed
• Two most common but least effective styles
• 1. Avoidance style characterised by
• Fear of engagement and failure
• Withdrawal from taking responsibility
• Preference to defer decisions
• Seek security by sticking to the rules

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LEADERSHIP STYLES

• The other most common but least effective style
• 2. Conventional style characterised by
• Aggressive tactics with people
• Fault finding
• Seeking to control
• Trying to prove themselves to others

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LEADERSHIP STYLES

• The least common but most effective style -
  Emotional Intelligence style characterised by
• A constructive manner
• Recognises best effort
• Sets challenging but realistic goals
• Believes in growth of their people
• Relies on encouragement and inclusiveness

Human Synergistics 2002
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WHY LEADERS FAIL

• Research shows that one of the major causes to
  leadership derailment is Emotional Incompetence.
• Two most common traits
• Rigidity unable to adapt style accept or
  respond to feedback couldnt listen or learn
• Poor Relationships too critical insensitive
  demanding alienating others
• Goleman Working with EI p40

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HARD DATA ON THE SOFT STUFF

• EI is twice as important as any other competency
  in any job role
• Managers high in EI outperform targets by 20
• Exceptional leaders report 90 of results come
  from their EI
• Supervisors trained in EI resulted in accident
  reductions of 50 and productivity increases of
  17

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EMOTIONAL INTELLIGENCE

• Defining Emotional Intelligence
• Emotional Intelligence is about understanding
  and managing your own thinking feelings and
  behaviours
• Emotional Intelligence is also understanding and
  managing the thinking feelings and behaviours of
  others

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EMOTIONAL INTELLIGENCE

• KEY Emotional Intelligence competencies
• Self awareness
• Mastering emotions
• Attitude of optimism
• Reading the emotions of others
• Teaming up with others for success

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INCREASING EQ

• Developing Emotional Intelligence and converting
  it to Emotional Competence requires three
  factors to be in place
• Motivation
• Extended Practice
• Feedback
• Nothing great was ever achieved without
  enthusiasm
• Ralph Waldo Emerson