Welcome to ACN Training

1
Welcome to ACN Training
2
Mindset
3
You have partnered with a proven company

• 14 years in business.
• Only company offering nation wide local and
  long distance.
• Leader in the digital phone industry.
• All of the major cell phone carriers offered.

4
You have partnered with a proven company

• Endorsement from Donald Trump.
• Over 500 million in revenue.
• Over 40 annual growth for the last 5
  years.
• Opportunity in 19 countries- and growing!

5
You have partnered with a proven company

• ACN to ACN free calling.
• The Worlds largest direct selling
  telecommunications service provider.
• Video Phones.

6
Mindset

Emotional Roller Coaster
Have long-term Vision!
99 Mental 1 Physical Action
7
Commit

• to take responsibility for your business.
• to make a 2 year minimum commitment.
• - to making weekly, monthly, and yearly action
  goals.
• to all events that develop you and your
  business partners.
• to quality time during your week to your
  business (personal growth).

8
Numbers Game
90 of Americans at retirement age are dead or
dead broke.
3 of Americans earn more than 100k a year.
437,000 people join network marketing every week
worldwide.
105 Billion dollars of revenue is generated
worldwide every year from network marketing.
Communications industry is 1 Trillion dollar a
year industry.
9
Mindset

We dont sell We sort
10
Mindset

Red Apples 80
Green Apples 20
Rotten Apples 0
1 reason people fail - Listen to people who
lack vision. (Family, friends, neighbors,
co-workers)
DONT LISTEN TO BROKE PEOPLE!
11
Mindset
Three types of people

Red Apples
Green Apples
Rotten Apples
12
Mindset

SW, SW, SW, SW some will some
wont some wait so what
NEXT!
13
CompensationPlan
14
Compensation Plan

• Bonuses
• Residual Income

15
Compensation Plan
Team Customer Acquisition Bonus (T-CAB)

Customer Acquisition Bonus (CAB)
Residual Income
16
T-CABs

17

You
ETT
ETL
20 Personal Customers!
Family Member
20 Customers
20 Customers
20 Customers
ETT
ETT
You
Family Member
5,100 to the Family!
Customers must be acquired within a reps first 30
days!
18
Compensation Plan

ETT in 30 days or less 750 Bonus
19
Compensation Plan
QTTs
TCAB
TC
5 500
10 1,500
15 3,000
200 Customer Points
200 Customer Points
200 Customer Points
20 5,000
25 6,500
30 8,000
Eligible for annual company retreat
40 10,000
50 12,000
100 25,000
Qualified Team Trainers in a calendar month
20
Compensation Plan
ETT
TT
TC
RVP
SVP
ETL

• Car allowance up to 2,000
• Expense allowance up to 4,000
• Monthly Team CABS up to 44,000
• Annual Vacation Getaway
• 1½ Residual Income past 7th Level

21
T-CABs

22
CABs

New reps earn 40 for every Qualified Team
Trainer personally sponsored.
Team Coordinators earn 80 for each QTT in their
organization.
23
Residual Income

• 1-10 earned on each
• personal customer
• acquired

24
Residual Income

• Overriding residual income as you build a
  team!

25
Residual Income
Level 7 7

1 25 38 7
66.50
______ x ______ x ______ x _____________
Reps Phone Cust. Avg. Phone
Bill 7th Level Monthly Residual
10 25 38 7
665.00
______ x ______ x ______ x _____________
Reps Phone Cust. Avg. Phone
Bill 7th Level Monthly Residual
25 25 38 7
1,662
______ x ______ x ______ x _____________
Reps Phone Cust. Avg. Phone
Bill 7th Level Monthly Residual
128 25 38 7
8,500
______ x ______ x ______ x _____________
Reps Phone Cust. Avg. Phone
Bill 7th Level Monthly Residual
26
24 Hour Game Plan

• Get the leader you are working with a Top 10
  List ASAP!

27
Customer Acquisition
28
Become your own customer
1. Local Long Distance 2 pts
2. Video phone 2 pts
3. ATA adapter 2 pts
4. Cell phone 2 pts
5. Air Card 2 pts
2 x 5 10 phone points
29
Goals to accomplish

• 10 phone points 1st week!
• 20 phone points 1st month!
• 50 phone points life time!

30
The Competition

• Monopolies control over 90 of the Local/LD
  market

• Cell phones, same provider
• that the customer is used to.

• VOIP Video phones are ALL OURS!!!!

31
MOST PROSPECTS

• Are NOT Technical
• Are more impressed with urgency, enthusiasm
  excitement NOT details

32

Customers Can Sign Up By Calling
1-866-864-3822 Or Filling out an LOA
33
Could you do me a HUGE ?
Favor
Help Try
34
Customer Info

• Current Provider
• SS DOB
• Phone Plan T P V
• Cust. Initial
• Cust. Sign Date
• Rep. Sign ID

35

Hi_________do you have a minute?__(Pause)_gre
at! Can You do me a HUGE FAVOR?_(Pause)_ As you
know(Share the reason why you are working ACN).
Im working with a telecommunications company and
Im about to hit my 1st position. Im just a few
customers away and I really need to qualify by
tonight. My company offers better phone service
than any other company. Theres no cost or
commitment for you to try the service. You're
getting a great deal and youre really help me
out. Would you do me a HUGE FAVOR and help me
qualify today PLEASE!!!! Order Entry (866) 864
3822 OR fill out Paper LOA-
36

• Common Customer Q A
• (End every response with, So could you do me a
  favor and give it a try.)
• 1. Whats rates?
• What are you paying now? Great! We have a plan
  just for you
• What company?
• ACN! We're 14 years old one of the fastest
  growing companies in the world
• I like what I haveetc
• I promise you will be just as happy with ACN
  if not more
• I have distinctive ring!
• ACN HAS THAT FEATURE AS WELL
• Who services the line?
• The same people who always serviced the
  LINES

37

• Common Customer Q A
• (End every response with, So could you do me a
  favor and give it a try.)
• 6. Will my change..?
• No, your phone number will not change
• I dont use my home phone?
• Great, then helping me wont change a thing
• 8. I use my cell !
• Great! Keep using your cell phone. I just
  need your home phone. You apparently dont use it
  anyway so it should not be a problem
• 9. I have a package deal
• ACNS plans are cheaper with more
  features
• 10. I have a contract!
• Break it for me! I will pitch in! Its
  that important to me

38

• Common Customer Q A
• (End every response with, So could you do me a
  favor and give it a try.)
• 11. I need to talk to the Spouse!
• Listen, I know how you feel. You dont
  want to make a decision without his/her support,
  but dont you think he/she will be OK with you
  helping me out while saving some money at the
  same time? I need your help and I just need a
  few more customers by tonight, so
• Let me think about it!
• Listen, I know how you feel. I can assure
  you that ACN is a solid company with a better
  value for your buck. I have the service
  personally and love it. I really need this
  promotion. You would be helping me out more than
  you know. I just need a few more by tonight.

39
Tips on a SUCCESSFUL VoIP/Video Phone Demo

• Have a working Video Phone or
  Telephone Adapter with you to hook
  up demonstrate or at least display

40
Tips on a SUCCESSFUL VoIP/Video Phone Demo

• Enthusiastically share the low Monthly Fee
  23.99 with Unlimited Calling in North America
  and Puerto Rico

Get Referrals
41
Tips on a SUCCESSFUL VoIP/Video Phone Demo

• Show prospect the Customer Web Portal
  www.myacn.com

42
Wireless
Partners

• All major carriers including

43
Wireless
Plans

• Single Family Plans Mobile-to-Mobile
  Calling (dependent on Partner)
• Data Air Cards (wireless internet)
• Equipment charges collected at sign-up
• Monthly plans will be billed by Partner
• Customer Service provided by Partner
• Customers can track the status of orders
  online will receive email

44
Wireless
Benefits

• Convenience Partnered with the top
  carriers
• Choice Select plans that best suit your
  needs
• Value reduced rates on phones and
  equipment Savings up to 80!

45
Wireless
What is a customer?

• New customer
• Extension

46
Wireless
What is a Customer? An extension Customers
who are past their contract period with their
current provider and sign up for a new contract
with the same provider.
47
Order Process
ACN Wireless Customer Portal
1.
Step 1 Shop

• Search by carrier
• Or
• Search by phone type

2.
48
Order Process
Step 2
Enter zip code to find plans equipment specific
to your area
49
Order Process
Step 3
Select your phone plan add to cart
50
Order Process
Step 4
Select accessories additional features Hands-f
ree headsets, car chargers, etc.
51
Order Process
Step 5
Confirm your order proceed to checkout
52
Order Process
Step 6
a.
Enter customer information and check out
b.

• Customer information
• Shipping information
• Payment info for equipment purchases
• Carrier application information
• ACN Rep ID Number

c.
d.
e.
53
Wireless
What is a Customer? New Customer 1. A new
phone line on a new cell phone account or a Data
Air Card with new service 2. A customer who
switches from one carrier to another
54
Wireless

• Commissions Qualifications
• Commissions will be paid over life of the 24
  month contract (prepaid 12 months)
• Commissions will be paid based on a fixed amount
  of revenue per month based on the plan

55
Wireless
Commissions One line - 40 Family plan 2 lines -
60 Family plan 3 lines - 70 Family plan 4 lines
- 80 Family plan 5 lines - 90 Extensions 20
- 35 depending on plan Prepaid customers - 20
56
Wireless
Qualifications Individual account 2
points Family plan 2 or 3 lines 3 points Family
plan 4 or 5 lines 4 points Extensions 1
point Prepaid 0 points commission only
57
Recruiting
58

WHEN INVITING BE NATUURAL (ENTHUSIASM URGENCY
GREAT RESULTS) HELLO ____, I JUST SAW
SOMETHING IM VERY INTERESTED IN THAT DONALD
TRUMP IS ENDORSING. IT MAY OR MAYNOT BE FOR YOU,
HOWEVER IM HAVING A FEW OF MY CLOSEST FRIENDS
OVER TO TAKE A LOOK AT IT! WERE GETTING
TOGETHER AT (TIME/ LOCATION). WOULD YOU DO ME A
FAVOR AND STOP BY? OR HELLO
____, I JUST SAW SOMETHING IM REALLY EXCITED
ABOUT. DONALD TRUMP IS ENDORSING IT, AND TRUST
ME, I KNOW YOU ARE GOING TO WANT TO HEAR ABOUT
IT! IM HAVING A FEW OF MY CLOSEST FRIENDS OVER
TONIGHT TO TAKE A LOOK AT IT. WERE GETTING
TOGETHER AT (TIME/LOCATION). CAN YOU MAKE IT?
59

IF THEY ASK QUESTIONS I WAS JUST INTRODUCED TO
IT MYSELF SO ID RATHER NOT TRY TO EXPLAIN IT. I
CAN TELL YOU THIS, ITS A BUSINESS OPPORTUNITY
AND DONALD TRUMP IS ENDORSING IT. YOU REALLY
NEED TO SEE THIS IN THE SAME WAY I DID. BASED ON
OUR RELATIONSHIP, WOULD YOU DO ME A FAVOR AND
STOP BY TO TAKE A LOOK? (OR put them on a
3-way call with your upline that SAME DAY you
piqued them OR on the 3 minute pre-recorded
message 212-461-2657) IF THEY CANT MAKE
IT WHEN IS THE SOONEST WE CAN GET
TOGETHER? EDIFICATION SCRIPT The individual
that I am working Mr./Mrs._______ with is one of
the leaders pioneering the expansion in this
area. I have so much respect for this person
because not only is he/she having tremendous
success, but everyone that works with him/her and
follows what they are saying is having tremendous
success as well. He/she has all the information
necessary and I couldnt think of someone better
to explain the opportunity to you. His/her goal
over the next few years is to help as many people
succeed as possible.
60

• Use the tools ACN has provided
• DVD/CD
• Magazines
• Weekly Meetings
• Regional Events
• National Training

61
Team Etiquette
62
PBR Etiquette

• Dress Code - teach your new reps to dress
  appropriately
• Show up early (BEFORE your guest(s) arrive !!)
• Make sure your cell phone is turned off
• Introduce your guests to other Reps
• Sit with your guests
• Dont ask questions at meeting, ask later via
  telephone
• Dont interrupt or add to what upline is saying
  to your guest

63
PBR Etiquette

• During presentation, participate with the
  speaker! (Dont ADD or Interrupt).
• STAY in your seat during the 1-2 minute break.
• STAY in your seat THROUGHOUT the training.
• Introduce your guest to the speaker or your
  upline Exec Trainer/Coordinator after the
  briefing.
• Introduce your guest to your upline so they can
  help you get your guest started.
• Help new Rep fill out the application.

64
EVENTS
65
Events
Nationals

Leadership Event
Regional Trainings
Saturday Trainings
Weekly BOM Calls
66
Saturday Training Redlands Training Center 1000
a.m. 1230 p.m.
67
Saturday Training Studio City 1000 a.m.
1200 p.m.
68

International Training in Detroit Michigan June
8th 10th
69
Welcome to ACN Training