What are the Difficulties Opportunities Oftel Mobile Workshop 14th November 2001

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What are the Difficulties (Opportunities)?Oftel
Mobile Workshop14th November 2001

• Bob Twitchin
• Chairman of the Advisory Committee on
  Telecommunications for Disabled and Elderly
  People (DIEL)

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Impairments Restricting Access/Choice (1)

• DEXTERITY - also older people
• HEARING - Range
• Profound deafnessfrom Birth Sign/Text Acquir
  ed Text
• Hard of Hearing Hearing Aid Users Some Loss
  Amplify?
• DEAF/BLIND - Sp. Equipment/interface

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Impairments Restricting Access/Choice (2)

• SIGHT
• Blindness Audio equivalent/Voice Activate
• Impaired large keyboard/displays
• SPEECH Text
• Learning Disability Simplicity (Older)
• LOW INCOME Many disabled people

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ALSO,

• Many disabled and older people have impaired
  mobility.
• This often increases the importance of mobile
  communication for them, for example in
  emergencies.

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Some Issues (1.)

• ACCESS TO TEXT RELAY SERVICE for text phone
  users/hearing customers
• EMERGENCY SERVICES ACCESS
• Short code for text users
• provision for HoH people (SMS option?)
• VISUAL EQUIVALENT FOR AUDIO
• Call progress announcements
• top up credit for text users

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Some Issues (2.)

• REBATE FOR TEXT CALLS
• VOICE ACTUATION OF NETWORK SERVICES
• INTERNET ACCESS
• DIRECTORY ENQUIRY WITH CONNECTION AT STANDARD
  RATE

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Some Issues (3.)

• TRAINING FOR CALL CENTRE OTHER STAFF
• PRODUCTS/SERVICES GUIDE
• PRIORITY FAULT REPAIR
• THIRD PARTY CONTACT