Voice Products, Inc. and Nice Systems, Inc. THE experts in Public Safety recording solutions!

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Voice Products, Inc. and Nice Systems,
Inc.THE experts in Public Safety recording
solutions!
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Together NICETCS Industry Number 1

• 1 in North America
• 1 in Europe
• 1 in Asia Pacific
• 1 in Customer Experience Management (CEM)
  applications
• 1 in logging products and applications
• 1 in professional services
• 1 in market coverage low to high end
• 1 in technology knowledge and RD capabilities

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Voice Products, Inc.

• 1 in SE Texas, Oklahoma, Arkansas, Kansas, MO
• 1 in Recording Experience
• 1 in Public Safety Equipment Service
• 1 in Emergency Telephone Applications
• 1 in Radio/Console Applications and Service
• 1 in market coverage low to high end
• 1 in technology knowledge and RD capabilities

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• Public Safety Customers
• LAPD
• NY City 911
• Chicago PD
• Tarrant County (Fort Worth) Sheriff Department
• Capital MetroTransit-Austin
• Houston Metro
• Louisiana State Police
• Oklahoma County Sheriff
• Hereford PD
• Pampa PD

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The News

• NICE acquires Thales Contact Solutions (TCS) from
  Thales Group
• NICE becomes market leader for multimedia
  interaction logging, quality management and
  performance management applications
• NICE to strengthen its Security business by
  adding TCS public safety solutions to its
  portfolio
• Thales Group will be the largest shareholder of
  NICE and both companies will collaborate in the
  Security solutions areas.
• NICE will deliver to customers unmatched levels
  of
• Depth of experience
• Breadth of product portfolio
• Service excellence
• Coverage of all market segments
• Global presence

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Nice-Motorola Relationship
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WORDNET Series III Recording Platform

• Developed for medium-to-large size organizations
• Supports multiple telephony/radio platforms
  including digital, analog VoIP
• More than 40,000 Channel hours of on-line storage
  (with RAID5 option)
• Supports various archiving solutions VXA, DVD,
  DAS, NAS, centralized archiving
• Supports multiple resiliency methods including
  stand-alone, bus acquisition, master-slave,
  parallel
• Live call monitoring over Network
• Play multiple selected calls with one command
• Up to 32 simultaneous replay sessions available
• Browser Based Replay and Administration Option

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Wordnet Series III Features and Benefits

• Feature 1 High Performance Data Recording Engine
  provides the capability to record both
  traditional telephony, trunked radio and VOIP in
  the same recorder.
• Feature 2 Secure Browser Based replay and
  management application
• Feature 3 High capacity storage and replay
  (provides from 74Gb to 1.28Tb of HDD for call
  storage
• Feature 4 High volume replay provides up to 32
  concurrent users per recorder
• Feature 5 High levels of resilience (RAID 5
  HDDs, Hot swap power supplies)

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Wordnet Series III Features and Benefits

• Feature 6 Centralized Call Store (provides
  network attached storage for calls)
• Feature 7 Leading edge/high capacity archive
  technology (VXA tape). VXA is the only media
  capable of data recovery from a damaged or
  corrupt tape. 33Gb per tape.
• Feature 8 High capacity recording in a small
  footprint (provides up to 128 channels of
  conventional or up to 750 sessions of VOIP in a
  single 6U chassis.
• Feature 9 Support for SNTP and SNMP
• Feature 10 Long list of connectivity options

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10 strongest Wordnet Series III features

• 1. High Performance Data Recording Engine
• 2. Browser based replay and management
  application
• 3. High capacity storage and replay
• 4. 32 concurrent users per recorder
• 5. Resiliency
• 6. Centralized Call Store
• 7. Leading edge/high capacity archive technology
  (VXA tape)
• 8. High capacity recording in a small footprint
  (provides up to 128 channels of conventional or
  750 sessions of VOIP in a single 6U chassis
• 9. Support for SNTP and SNMP
• 10. Comprehensive connectivity support

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Extreme Testing - Dont Try This at Home VXA Put
It's Technology to Some Extreme Testing. They
Took 3 VXA Tapes, Dunked One Into Boiling Water,
Froze One in a Block of Solid Ice, and Drowned
Another in Hot Coffee. In Each of the Three
Cases, When the Tape Was Scanned by the VXA Drive
- 100 Restore of the Data Was Achieved. Now,
These Situations Wouldn't Occur in the Ordinary
Business Environment, but the Results Clearly
Demonstrate VXA's Unbeatable Reliability and
Resource Capability
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Nice software application solutions
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Nice software application solutions

• Specifically designed for the dispatcher
• The immediate recall of recordings for replay
• Desktop/task bar icon - a simple mouse click
• Security option to control replay options
• Ability to export recording to .wav
• Backwards/forwards call navigation

• Capture ANI/ALI data automatically- improve
  search options
• Manually annotate - insert pertinentinformation
  to individual calls(i.e. case number)
• Catalog calls - 8 predefined user flags(flag by
  dispatcher, ambulance calls, etc.)

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Last Message Replay - LMR - for Wordnet
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ANI/ALI Tagging Software

• Key Features
• Call Tagging
• Search by ANI/ALI or Case Number
• Partial Information Search

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Investigator
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NEW Investigator software

• A solution designed for the needs of public
  safety agencies
• Existing clients receive more from their previous
  investment
• New clients receive a user-friendly program with
  features specific to their industry
• Permission-based security restricts access to
  areas of system
• 8 Channel synchronous replay - listen to multiple
  events as they occurred
• Real-time silence reconstruction acrossthe LAN
• Event building - adding individualcalls to
  replay for dubbing
• Multiple file export capabilities to .wav format
• Provides graphical timeline of the recorder

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Scenario Reconstruction
Scenario Reconstruction Provides the User the
Ability to Define the Parameters Around an
Incident. This Could Be As Simple As the Date
and Time Range Over Which an Incident Occurred.
Searching on These Criteria Will Query the
Recording System and Bring Back a Report on All
Recordings Meeting That Criterion. The Display
Will Provide a Real View of All Recordings
Against Time, the Calls Are Represented by Green
Blocks and Silence As a Gap (or Horizontal Line)
on the Display.
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Nice software application solutions

• Report on how dispatchers are performing
• Evaluate dispatchers based on training,ability,
  skills, willingness, action, attitude, and
  judgment
• Review random calls for an unbiasedpicture of
  dispatcher performance
• Attach call to evaluation form to justifyrating
  or for training purposes
• Use reports to meet state mandates andqualify
  for certification / funding programs

• Reduce media management and overhead
• On-line replay
• Configure with RAID or MO jukebox storage devices
• Store information from multiple recording
  platforms

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Nices Automated Assessment System
Automatically Records and Stores Calls
User Defined On-Line Evaluation Forms
Customisable Line Items, Marking and Weighting
More Objective Assessment
Select From a Set of Comprehensive Reports
Accessible and Timely Dissemination of Valuable
Information
Rapid Selection From Multiple Assessment Types,
Dispatchers and Groups
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Only Nice offers unparalleled connectivity

• Allows user to mix and match systems!
• Analog or digital recording
• Total compatibility on the trunk side
• Our unique digital extension taps
• Decode virtually any type of proprietary data
  stream on each extension
• Unlike competitors, we do not rely on logger
  patches or digital-to-analog converters, thus we
  offer the cleanest, most trouble-free method on
  the market
• Enable station-side compatibility with numerous
  switch manufacturers, such as Lucent, Nortel,
  Ericsson, Siemens, Avaya, Aspect and more!

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Choose Nice Systems

• Nice understands and responds to the needs of the
  public safety market
• Nice is a solid partner with a 50-year history of
  innovation
• The company is strongly supported by a
  financially stable, international group
• Nice is committed to investing in technology,
  thus ensuring the continued development of the
  most effective recording solutions available
• Nices customers are represented by an extensive
  network of dedicated distribution partners that
  guarantee mission critical service and support