ISM Incremental Transitions Away From Legacy Systems New York State HUMAN SERVICES MODERNIZATION A C

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ISMIncremental Transitions Away From Legacy
SystemsNew York State HUMAN SERVICES
MODERNIZATIONA Collaborative Effort Focused on
Statewide WMS (SWMS)OTDA, DOH, OCFS, OFT and
LDSSs

• Bob Mastro - CIO
• New York State
• Office of Temporary and Disability Assistance

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New York StateWelfare Management System (WMS)

• Programs Supported
• Temporary Assistance
• Medical Assistance
• Food Stamps
• Home Energy Assistance Program
• Daycare Benefits
• Title XX
• Adult Services

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The Problem

• Two Systems New York City Rest of State
• Built late 70s Early 80s - COBOL
• Maintenance Must Be Done Twice
• Aging Networks
• 40,000 Terminals Primary Interface to Systems
• Differing Points of View and Attempts at Planning
  for Replacement
• Aging Workforce
• Provides Little Case Management Functionality

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SWMS ActivitiesMoving from Old to New
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Infrastructure Implemented

• Modernized Human Services network HSEN
• PC Rollouts to replace terminals- Agency funded
  LDSS Revenue Intercept Funded
• OFT Network Integration to expand connectivity
• Security Directory Services Authentication
  Anti-malware spam blocker
• NYSeMail OWA
• Attachmate Terminal Emulation Upstate
  Reflection - Downstate
• Internet access

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Pre-HSEN Modernization

• Disparate network infrastructure from combining
  four agencies networks.
• Windows security was flat domain administrator
  rights or no rights.
• 80 Windows domains were in operation 120
  Exchange servers, mostly in remote locations, in
  use.
• Limited management of communications
  infrastructure and no workstation management.
• Inability to support new applications being
  development by the agencies.

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Post-HSEN Modernization

• Modernization upgraded all data circuits,
  switches, routers, communications gear,
  File/Print and Exchange servers at the central
  site and in all remote HSEN sites.
• Established a more granular security architecture
  that has specific rights for specific functions,
  such as server officer, workstation officer.
• Established a single Windows domain with agency
  Organizational Unit (OU) structures customized to
  each agency established centralized
  messaging/email services.
• Network is fully managed, from communications
  infrastructure to workstations, including remote
  control of desktop.
• Established an infrastructure to support new
  State agencies applications, such as imaging.
• Modernization project ended on-time and over 5
  million under budget.

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Applications Implemented

• CentraPort Portal
• IAF automated forms fill
• E-Reports
• SOS - Continued Expansion (40 cos.)
• WRTS
• WTW/CMS

• ASSET
• EEDSS/Web EEDSS NYC
• HEAP Benefit Calculator
• Commissioners Dashboard

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CentraPort
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IAF Forms List
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Active Services Individuals as a of the total
population based on the 2004 US Census Bureau
estimate.
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Local District Communications, Collaboration
Support Ongoing

• Delegated Administration Functionality for Local
  District designated security leads
• Application entitlement
• Password resets
• OTDA-IT intranet sites SharePoint project
  documentation repositories
• LAN Admin Conference for systems communications
• OTDA Answer Center 1-800 Implementation Support
  (325 calls/mo)

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Application Performance Monitoring
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Applications In Progress

• State On-Line Query (SOLQ)
• Central SOS
• Day Care Interface to BICS
• Phone Messaging
• Web EEDSS upstate
• Legacy WMS Maintenance

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Business Intelligence for OTDA
Operational County Workers
Strategic County and State Commissioners
Tactical Program Managers State Staff

• Dashboard
• Data Mining

Strategic Value

• Analysis
• Collaboration

• Caseload Management

Number of Decisions
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Central SOS Logical Architecture
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SWMS Completed

• Project Management Office
• Project Portfolio Management
• Human Services Application Alternatives and
  Vendor Market Scan
• Framework Product Selection Cúram
• SDTS (SWMS Data Transformation Solution)
  Procurement and Contract Award Deloitte
  Consulting

• LDSS Requirements Validation Sessions 14 Local
  Districts Participated
• Procurement of Cúram Technical Architect and
  Business Analyst
• Established HSM Governance Board/Steering
  Committee

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SWMS In Progress

• Conversion of NYC Payments Systems to BICS
• Host Print Modernization
• Quality Assurance Procurement
• Cost Benefit Analysis
• Procurement Strategy Development
• SDTS Project
• I/EDR Project Development
• Implementation of RUP and Rational Tools

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CBMT Overview
Initiative
Module
Project
An initiative is the highest-level object in the
CBMT, in which a collection of projects may be
evaluated against one another. Performance
measures are associated with an initiative.
A project identifies a unique collection of
modules that will be evaluated with and/or
against one another.
A module is a unique piece of work that will be
evaluated with and/or against other modules as
part of a project. Costs and benefits are
associated with a module.
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CBA Approach
Top Down Function Point-Based Cost Estimates
Value Measurement Process-Based Benefits
Estimates
Detail Project Cost Estimates
Benefits Estimates/ Management Plan
Bottom Up Project Plan-Based Cost Estimates
Benefit Measurements and Measurement Methods
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SWMS Data Transformation Solution
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Hardware Software

• IBM AIX Hardware platform for SWMS presentation
  layers, business layers, and the Integration Hub.
• Cúram v4 Framework from Cúram Software used to
  build SWMS that contains screens, business
  objects, and a pre-developed HHS database.
• WebSphere Application Server v6 J2EE compliant
  application server that Cúram will run on.
• WebSphere Message Broker v6 Software from IBM to
  route / transform / aggregate messages between
  WMS and SWMS.
• WebSphere MQ v6 Underlying messaging support
  software from IBM that the Message Broker is
  built on top of.
• HP/UX Hardware platform for the SWMS database.
• Oracle Back-end database for SWMS running on
  HP/UX.
• Unisys ClearPath IX Hardware platform for WMS.
• DMS 2200 Network Database for WMS on the Unisys
  ClearPaths.
• Data Extractor Software to synchronize DMS 2200
  WMS data with the Oracle Staging databases.

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SDTS Technical ViewWMS Cases sent to Cúram
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SDTS Technical ViewCúram Case Ownership Sent to
WMS
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Planning is a Good Thing
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Sometimes We Have to Take a Different Perspective
to Get a Better View

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Anticipation
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Anticipated SWMS Features

• Single Statewide system
• Local District Flexibility
• Navigation Drop down lists and pre-filled
  fields
• I/EDR Interface
• Audit Tracking features
• Client-centric Case Structure
• Improved ability to respond to legislative and
  programmatic changes
• Configured, not customized, for easier maintenance

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Anticipated SWMS Functionality in Addition to
replacing Legacy WMS

• Caseload Management
• Client Scheduler
• Calendars for workers and clients cases
• Daily Task Manager
• Workflow Manager
• Case Reassessment tool

• Intelligent Question Set
• Guide eligibility workers through interview
• Question path changes in response to answers
• Automatic feed of responses to other system
  components
• Recommended eligibility determination
• Worker/Supervisor signoff

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Bob Mastro

• bob.mastro_at_otda.state.ny.us