North Dakota Business Use of Information Technology

1
North Dakota Business Use of Information
Technology
Prepared for Legislative Council and the
Information Technology Department June 27,
2002
2
Purpose and Methods

• Use, Access and Demand
• Connectivity
• Internet Attitudes
• E-Government Service Attitudes
• Internet Issues

3
Businesses Employee Size
Employees
4
Information Technologies
ComputerApplications
Internet Access
Percentage
Percentage
87
81
5
IT Comparison
ComputerApplications
Internet Access
87
78
81
58
6
IT Use by Industry
7
IT Use by Employee Size
8
Information Technology Use
Internet Use Only
Nonusers
Light IT Use
IT User
9
Internet Connectivity
10
Connectivity Satisfaction
11
Internet Service Providers
Percent Reporting a Choice of Providers
Average Number of Service Providers
Community Size
12
High Speed Access
13
Websites
Employees
14
IT Training Resources
15
Internet Training Resources
16
Hardware Software Support
Industry
17
Internet Privacy and Security
Internet does not provide enough security
18
Internet Government Services
Accessing Online Services
19
Internet Government Services
Importance of State providing online government
services
Not Important
Somewhat
Very Important
20
Internet Government Services
Expanded Internet services
21
Internet Government Services

• Researching Legal Issues, Regulations or
  Laws - 75
• Accessing Government Directories - 74
• Contacting Government Officials - 68
• Tracking Legislation - 66
• Accessing Economic/Trade Information - 65

22
Internet Government Services

• Road Conditions and Emergency - 76
• Posting Employment Listings - 71
• Filing Wage/Unemployment Forms - 70
• Accessing Training Resources - 69

23
Internet Government Services
State Priority Online Services?
24
Internet Government Services
State Government Can be Trusted with Personal
Information
Neither
Agree
Disagree
25
Internet Government Services
Internet Government Information would be
Convenient and Save Time
Agree
Neither
Disagree
26
Internet Government Services
Quality of Internet Government Services
Agree
Disagree
Neither
27
Internet Government Services
Prefer to See Someone in Person
28
Conclusions

• Develop Market Strategies

• Target Industries

• Measure and Access