Ticking boxes

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Ticking boxes?

• Kath Critchley
• Social Firms Scotland

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Words with power
Quality
Social Return
Sustainability
Innovation
Best Value
Enterprise
People
Independence
Social Audit
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Strategy
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Research has shown that between 70 and 90 of
firms fail to achieve success from their chosen
strategies. Robert Kaplan and David Norton
Strategy Maps HBS Press
5

• How do they know what success means?
• How do they know what the strategy is?

Would you know?
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SFS Dec 2003

• 4 Staff
• 98 ESF Funded
• Annual income approx 200,000
• No confirmed funding past March 2004
• Spaghetti strategy
• We were ready to grow but werent sure how

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What did we do?

• Working With Winners, 3 days
• Selection of board members
• All staff
• Yahoo group established
• Input from all involved
• Development of strategy map
• Development of balanced scorecard

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What did we get?

• Mission
• Enterprising solutions for social inclusion
• A shared vision
• A shared set of values
• Overall Strategy
• INFLUENCE To have a growing influence on the
  way social firms and social enterprises are
  viewed, organised and run.

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And.

• A strategy map we all share
• A balanced scorecard to measure the strategy
• Most importantly
• We all worked together to create it
• We all work together to follow it
• We all work together to review it

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SFS Strategy Map
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The Measurements

• DVS Index Diversity, sustainability security
  of funding
• MIS Integration
• Trade Income
• No. clients likely to develop SF/SE
• Innovation Score
• hrs spent on client activity
• Cost of client activity
• New social firms created
• Jobs created or protected (less deadweight)

• 10. Influence points
• With potential funders/customers
• With stakeholders
• From sharing ideas
• From developing ideas
• From using combined talent
• From integration of people with mental health
  problems (MHPs)

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SFS June 2005

• 8 staff, currently recruiting 3 more with 4 more
  planned by April 06
• 55 ESF funded, 15 trading income
• Projected Income 05/06 over 500,000
• All 05/06 funding confirmed with most confirmed
  till 2007
• HISEZ Ltd, an SFS subsidiary co, about to start
  with its own projected 1st yr turnover of 400,000

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Proving your worth
Working With Winners
STRATEGY MAP
Balanced Scorecard measuring Strategic
Performance (one of which is Social Return)
Investors in People
Social Accounting
Procurement preferred status, quality
supplier best value
SROI
Other Quality Systems
Social Audit
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Power behind the words
Sustainability
Quality
Social Return
STRATEGY
Best Value
Innovation
Enterprise
Independence
Social Audit
People
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• Subsidiary of Social Firms Scotland
• Includes an expansion of the successful HISEZ
  partnership project
• Innovative company structure ensuring management
  strategic direction from within the sector in
  the HI
• Tailored, flexible development, training
  support, to enable social enterprise growth
• HISEZ Ltd is itself a social enterprise

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• And YES, Working with Winners, strategy maps
  balanced scorecards are part of the package!
• Contact clive.sheppard_at_hisez.co.uk