eGovernment in the UK

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e-Government in the UK

• Andrew Pinder
• Office of the e-Envoy
• June 2002

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UK government goals

• To make the UK one of the worlds leading
  knowledge economies
• All government services to be offered online by
  2005
• Everyone who wants it to have internet access by
  2005

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Getting the UK online, getting the government
online
Public service delivery
Access
e-Democracy
e-Government
Skills
Infrastructure
e-Economy
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What is e-government for?
Transforming the experience of service users
Transforming the efficiency of government
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E-Government drives service delivery

• Meeting the needs of citizens
• More efficient services
• Choice for users forcing service design to
  meet their needs
• Meeting the needs of business
• Reducing the cost of doing business with
  government
• Meeting the needs of government
• Cutting costs
• Improving service delivery

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We have already done a lot

• Over 50 of central government services are now
  online 74 forecast to be online by end 2002,
  almost all by 2005
• English local authorities expect over a third of
  services to be online by 2002, and full coverage
  by 2005
• UK online portal providing a single route into
  government
• Government Gateway delivering world-leading
  integration and authentication

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We are succeeding if services are used

• e-Government introduces choice often for the
  first time
• Too many services have been producer driven
• New channels must be designed to meet customers
  needs or they will not be used
• Take up is a key measure of success

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We are building the architecture
Citizens and businesses
Information and transaction services
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Job Centre
CABx
Bank
Yahoo
AA
Post Office
UK online
Rules
Rules
Gateway and authentication
Tax
Benefits
VED
Pass-port
Driving licence
Child-care
Planning
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Delivery is at the heart of our agenda for
transforming government, and e-government is one
of the most powerful catalysts we have for
achieving that transformation. Tony Blair Prime
Minister
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e-Government in the UK

• Andrew Pinder
• andrew.pinder_at_e-envoy.gsi.gov.uk
• www.e-envoy.gov.uk