Information Management at the Palazzo Ducale Sponsored by Musei Civici di Venezia

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Information Management at the Palazzo Ducale
Sponsored byMusei Civici di Venezia

• Jennifer Cooper Michael Mahan
• Biomedical Engineering Mechanical Engineering
• Alex Narváez Nathaniel Wieselquist
• Electrical Engineering Electrical and Computer
  Engineering

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Palazzo Ducale

• Historically
• Center of Venetian government
• Home of Doge
• Museum currently
• Repository of knowledge
• Cultural experience for visitor
• Main Sections
• Government rooms Armory
• Apartment of the Doge Prisons

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Project Concentrations

• Armory Catalog
• 2.500 paper records User-friendly interface
• Visitor Information Surveys
• Museum services
• Armory specific
• Visitor knowledge level
• Public awareness

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Existing Armory Catalog
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Tables Within the Armory Database

• Alabarda, Falcione, e Picca
• Arco di Corno
• Arma da Fuoco
• Armature
• Ascia DArme
• Bachinetto, Morione, e Zucchetto
• Balestre
• Corzesca

• Fiaschetta
• Frontale di Cavallo
• Martello a Scure
• Martello Mazza DArme a Pistola
• Mazza Ferrata
• Rotelle
• Spade
• Turcasso

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Breakdown of Categories Swords Table
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User-Friendly Interface

• Easy to understand
• Interrogations based on salient characteristics
• Standard window
• Reports
• Well-formatted
• Informational
• Security of access

• Hard to understand
• Reports
• Difficult to make
• Volatility of database
• Easily overwritten

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Palazzo Ducale Collection Information Management
System
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Visitor Survey

• Goals
• Understanding the desires of the visiting public
• Understand the perception of visitors
• General visitor demographics

• Methods

• Single-Question Survey

• Multiple-Question Survey

• 4 Rejection rate

• 30 Rejection rate

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Categories of Questions

• Visitor Knowledge Level
• Public Awareness Information
• Armory Specific Questions
• Museum Services Questions

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Single Question Survey

• Situation Evaluation
• 3.500 tourists visit each day.
• Survey distributed at exit.
• Criteria to meet confidence in results
• Randomization process allowed for the use of
  statistical analysis.
• Sampling error calculated for 98 confidence
  level

• Methods
• Yes / No options collection boxes
• Random process in two hour intervals.
• Survey question were handled directly by one
  group member

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Visitor Knowledge Level
Single Question Analysis

• Questions asked
• 1. Have you attended a university?
• 2. Can you read Italian or English?
• 3. Is this your first visit to the Palazzo
  Ducale?
• 4. Did you have any knowledge of the Palazzo
  Ducale before you visited the museum?
• Recommendation
• More detailed information can be displayed due to
  the level of education among the visitors.

Have you attended a university?
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Public Awareness
Single Question Analysis

• Questions asked
• 1. Do you use the Internet?
• 2. Did you use the Internet to find information
  about the Palazzo Ducale?
• 3. Are you staying in Venice overnight?
• Recommendation
• Having an official web page will increase the
  Palaces advertisement all over the world, at the
  least expensive price.

Did you use the Internet to find information
about the Palazzo Ducale?
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Armory Specific
Single Question Analysis

• Questions asked
• 1. Were you satisfied with the explanation of the
  arms in the armory?
• 2. Have you ever visited other armories?
• Recommendation
• The visitors have prior experiences about
  armories. They are also satisfied with the
  explanation of the museums armory. The palace
  may be able to display more in-depth information
  that will benefit the visitors.

Were you satisfied with the explanation of the
arms in the armory?
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Museum Services
Single Question Analysis

• Questions asked
• 1. Did you rent an audioguide system?
• 2. Do you normally read the labels placed in
  museums?
• 3. Would you like to see labels on art that is
  unlabeled?
• 4. Would you like to see more direction signs at
  the Palazzo Ducale?
• 5. Did you have difficulty finding the exit?
• Recommendation
• Addition of labels on art that is unlabeled will
  satisfy the desire of more information.

Would you like to see labels on art that is
unlabeled?
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Advertisement-Question Survey Results
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Advertisement-Question Survey Results
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Multiple Question Survey

• Benefits of complete survey implementation
• Ability to correlate information
• of those attending university who use the
  internet
• of those satisfied with the armory presentation
  and had visited other armories
• Expansion of demographic data
• Addition of age, nationality, and country of
  origin

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Multiple Question Survey

• Multiple Languages
• Demographic
• Extended beyond yes / no questions
• Gender
• Nationality
• Languages
• Age
• Visitor Knowledge Level
• Public Awareness
• Armory specific
• Museum Services

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Multiple Question Survey Techniques

• Physical implementation
• Team member with clip board and pen
• Selection process
• A limiting factor was the extended time duration
• Self selection became a significant biasing
  factor
• Smaller target survey response population (50)

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Multiple Question Survey Analysis

• Prior knowledge does not sway visitors to rent
  audioguide systems.

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• Recommendation
• Translate armory labels into other languages

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• Recommendation
• Italian, English and French should be used for
  all labels

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• Recommendations
• Complete collection and integrate with prior
  databases
• Furniture
• Secret Itineraries
• Marble carvings
• Rooms as individual entities
• Analytical comparison of audioguide information
  to informational posters
• Comparison of Venetian civic museums labeling
  system

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Conclusions

• LArmeria del Palazzo Ducale
• Collection Information Management System
• Significant survey conclusions
• Internet
• Language options
• Additional labels on art that is unlabeled

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Special Thanks

• We would like to thank Professors Weininger and
  Carrera for their support and direction.
• Special thanks go to the staff of the Palazzo
  Ducale

Questions?