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1203 Harcourt House, 39 Gloucester Road, Wanchai. Contact: 2528-9321 ... Citibank. Airline (73) CRS (6) Agent (225) DPC BJS. ACCA. ITS BJS. IATA HK. BSPlink. 5 ... – PowerPoint PPT presentation

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Title: BSP Training to Airline

1
BSP Training to Airline
IATA HK 30 May 2006
2
IATA HK

IDFS AAS BSP CASS DPC
Address
1203 Harcourt House 39 Gloucester Road Wanchai
Contact
2528-9321 (Tel) 2520-0329 (Fax)
Web site email address
http//www.iata.org/hk
cshkg_at_iata.org
Office hours
0830-1230 1330-1730 (Monday - Friday)
Regional offfice
North Asia regional office in BJS

3
IATA HK - Contacts
4
BSP HK
BSPlink
5
Ticketing System Providers
6
Airline Charges (I)

BSP joining fees
USD 10000 - HK MO
one-off payment at the time of participation
Standard Traffic Document (STD) charges
USD 0.062 (HKD 0.484) per coupon
monthly collection via global charging structure
Data Processing (DP) charges
USD 0.013 (HKD 0.101) per transaction
monthly collection via global charging structure

7
Airline Charges (II)

Local Management Fee (LMF)
50 equally shared by all airlines 50 in pro
rata to UTP remittance
annual amount advised by IATA HQ re-cut at
year-end
quarterly local collection by ACM
BSPlink login fees
USD30 per login (non-IATA airlines only)
monthly local collection by ACM
Charges for optional product
monthly local collection by ACM

8
Agent - Monitor/Control

Assessment before approval
Annual financial/staff/STD review
Bank guarantee from agents who fail assessment
Ad hoc on-site STD/staff audit
Ticket limit
Working supply of ticket stock
Industry Trust Fund

9
Industry Trust Fund

Protection of 30 to airlines
Disbursement after all efforts of recovery
Fund managed by TIC
Agents contribute 3 per valid ticket
Reimburse agents when fund 10 million
Reimburse agents when agents relinquish
New Terms Conditions finalized in July 2005

10
3 Airline Working Group

Local Customer Advisory Group (LCAG)
CX CI KA JL MH LH LX NX OZ QF SQ TG
UA IATA
advise to ISS management on local customer
service issues
Executive Council (EC)
CX JL KA MH SQ TG UA IATA 7 agent
representatives
consider all aspects of agency program
ISS Operation Working Group (IOWG)
BA CI CX GF JL KA KL LX MH NH QF SQ
UA IATA
follow up LCAG issues make recommendations
meeting minutes to all airlines by email

11
BSP Operations
Please refer to BSP calendar (P. 1-2)
12
Resolution 832 Section 1
4 irregularities within 12 consecutive months
DEFAULT admin charge HKD/MOP 500.00 per
transaction
13
Void Ticket Charges

Total allowance of 15
7 for technical voids
8 for other voids
3-tier void ticket charges
20 no of void 15 (15 _at_)
50 no of void 20 (30 _at_)
50 (150 _at_)

14
Unreported Transaction

1st instance
500 per transaction
2nd instance
1 irregularity penalty of 50 of gross fare to
airline
3rd instance onward
1 irregularity penalty of 50 of gross fare to
airline 500 admin charge to BSP
penalty to airline - minimum 1000 maximum
5000

15
Document for Airline

Documents
ISS Service Provisions-Passenger
BSP Calendar
agent sales summaryP (P 3-4)
BSP statisticsP (P 5)
IATA Agency ListQ (P 6-11)
ticket limit listQ (P 12-13)
ticket distribution listM (P 14-15)
IDFS HK Updates (P.16)
airline contact (P 17-26)

Forms
ECCB participation (P 27)
airline contact (P 28)
refund grid (P 29)
refund eligibility time frame (P 30)
BSP Quick Reference (P 31)
email address (P 32)

D Daily M Monthly P Bi-monthly Q Quarterly
16
Document for Agent

BSP Calendar
Travel Agents Handbook Resolution 810
BSP Manual for Agents
BSP Quick Reference (P 33-35)
Refund Grid (P 36)
Refund Eligibility Time Frame (P 37)
BSP Newsletter (P 38)

17
Standard Admin Forms

Refund Notice (P 39)
Universal Credit Card Charge Form

18
Standard Traffic Document

Auto Ticket
on OPATB2 coupon
Flight Coupon Agent Coupon Pax Receipt Credit
Card Charge Form
E-Ticket
on plain paper
share same pool of ticket number same ticket
limit with ATB2
Flight Coupon Agent Coupon Pax Receipt Credit
Card Charge Form
Auto MCO
on OPATB2 coupon
separate ticket limit ticket number (form code
191 192)
Exchange Coupon Agent Coupon Pax Receipt
Credit Card Charge Form

19
OPATB2
Net Payable 952-(95220618)9118 -
871.30
20
ET on Plain Paper

ABACUS TRAVEL ETKT AGENT
COUPON 99999992
ITINERARY CATHAY PACIFIC AIRWAYS 1 OF 1
CGHDLR/1B CX 504B HKGNRT 10APR CHAN/TAI MAN
MR BEE17
12MAR03
OCX 509B NRTHKG 15APR
BEE17 SUBJECT TO REFUND
CHARGES HKG CX TYO Q4.23 446.22CX
HKG446.22NUC896.67END R OE7.798680SITI
HKD 7000 80HK FP/VI4100000000000001
M00880009/06 134SW FCI04 40YR HKD
7254 160 9698127788 2 PRI FFVV 7766/
HKD 7000
0700254

21
ET in HK

Implemented in 1998
Certified ET system providers
Abacus Sabre Amadeus Worldspan Galileo
TravelSky
test not required if launched in other BSP via
same GDS
IATA ET target
40 by 2005 !
72 by 2006 !!
100 by 2007 !!!
ET implementation Stat (P.40)
Reissuing Paper Ticket into ET (P.40)

22
Auto MCO
23
Auto Ticket AMCO in Billing Analysis
Comments Tour code Credit Card details
RFIC
24
Ticket Limit

Controlled by CRS
Limit in terms of number of ticket per period
Airline decide on total ticket limit
Agent decides allocation among CRS (P 41)
New authorization or permanent change
must be coordinated by IATA office
inform IATA 1 working day in advance
effective from 1st day of next BSP period
Temporary change
airline liaise with GDS directly

25
Remit Schemes

Normal 3 Net Remit schemes

26
Credit Card Sales

By default for normal tickets only
Net fare on credit card at individual airlines
discretion
NR2A
airlines absorb all merchant fees
implementation without involvement of IATA
NRCC
airlines absorb merchant fees on net-fare
agents absorb merchant fees on mark-up
Inform IATA at least 1 month in advance before
implementation
Refund with airline directly
Daily ECCB processing

27
Credit Card Charge Form

2 types of CCCF
automated ATB CCCF coupon
manual CCCF (submission of CCCF required only)
Submission
1st 3 cps of CCCF copy of agent coupon
(submission of CCCF required only)
Reporting deadline
2 working days after ticket issue
penalty at HKD 500.00 per transaction
Reconciliation
DPC follow up unreported cases
reconciliation report to airline at the end of
sales period

28
Output for Airlines

2 daily output
CSI for airlines report (invoice report-RPAICCDT)
Daily credit card summary (RPAIDCSM)
Zipped into 1 file
HKafXXXX _yyyymmdd_eccbyymmdd.zip
CCCF sent to airlines by DHL every Monday

29
Invoice Report Summary

Invoice report (RPAICCDT) (P. 42-44)
details of every credit transaction
filename HKafXXXX_yyyymmdd_adhi00.pdf
Invoice summary (RPAIDCSM) (P. 45)
total sales per card
total sales of all agents
filename HKafXXXX_yyyymmdd_dcsmhi00.pdf

30
(No Transcript)
31
Auto Refund

For tickets refundable with BSP
Refund Notice not for reconciliation purposes
Exceptions
net refund amount with decimals
commission rate has decimals
late MCO from airline
no ticketing authorization
guidelines for agents

32
Auto Refund - Refund Notice
Calculation of net refund amount 1. Net Refund
(6990.93)12093234-1256822.70 2. Net Refund
(699012093234-125)-(69900.07)6822.70
33
Auto Refund - BSP Report (Cash)
34
Auto Refund BSP Report (Credit Card)

Balance Payable (CC sales only) -357.70 (recall
commission)
Balance Payable (CashCC) -18.00
(Transaction Cash Taxes Commission)

35
Auto Refund (Credit Card)
954
36
Refund Notice
37
BSPLink Refund Application workflow
Agent issue RA in BSPlink
Agent submit RA printout supporting docs to
airline
Airline check if docs are complete refund is
valid
Yes
No
Airline reject RA in BSPlink
Airline calculate or check ref amount
Airline check if refund is credit card
(submission of CCCF required)
Agent follow up RA
Yes
No
Airline send refund to their HO
Airline enter auth ref amount in RA
Ref amount auto inclusion in report
Airline reject RA in BSPlink
38
Refund Application (I)

Use BSPlink Refund Application form (P 46)
paper refund application not accepted (except
basic agents only)
Refund Application number
prefix 5400 6-digit serial number
Submission to airline directly
Printout Flight Coupons Passenger Coupon
Printout Electronic Ticket record (E-ticket)
Refund to Passenger is gross refund amount
Net Refund Refund to Pax - Commission

39
Refund Application (II)

Authorize or reject
airline start processing upon receipt of
documents
auto inclusion in current billing once authorized
Operations
airline can only modify the stub area
agent can delete or modify if not authorized
airline cannot delete when authorized
value in Sub total credit is exactly the amount
to be refunded to the cardholder via credit card
company

40
Refund Application Query
Authorize or reject
41
Refund Authorization Rejection
0
Click to reject
Click to authorize
42
Refund Authorization
Airlines Remarks
43
Refund Application Credit Card
credit card number
44
Refund Application in BillingCredit Card
45
Refund Application in Billing Credit Card
46
Refund Application in Billing - Cash
47
ADM ACM Workflow
48
ADM ACM Issuance

2 options BSPlink online form upload
Operations
Reason for Memo 20 lines x 45
no modification once issued
can delete or deactivate if not billed
ADCM number
ADM 60 3-digit airline code 5-digit
serial number
ACM 81 3-digit airline code 5-digit
serial number
Fare Tax
for ADM Airlines Calculation Agents
Calculation
for ACM Airlines Calculation Calculation

49
ADCM Form

specify billing period
(ADM will be automatically kept
on hold for 14 days)

only Difference will be reported
50
ADM ACM Query (I)
51
ADM ACM Query (II)
52
ADM in Billing
53
ADM/ACM Request (I)

Replace manual Adjustment Request Form
Airlines may switch off during transitional
period or reject
Will phase out all manual Adjustment Request Form
end of this year
Serial No
ADM Request 67777 00000 67777 9999
ACM Request 87777 00000 87777 9999
Number will be automatically assigned as soon as
an agent raised a request

54
ADM/ACM Request (II)

Email Alerts
Auto sent to Enhanced airlines after agent make
ADCM requests
Auto sent to Enhanced agents after airlines
authorize or reject ADCM requests
Supporting Documents
Agents are still required to submit supporting
documents to airlines
Airlines may consider to allow agents to use the
attachment function to make online submission
where appropriate
Airline Action
Airlines can either authorize or Reject but
cannot modify or delete
Airlines can attach files at the time of
authorization or rejection

55
ADM/ACM Request
Please refer to email of 26Feb for details (p.47)
56
ADM/ACM Request (I)

After authorized ADM/ACM will be included in
billing report

57
ADM/ACM Request (II)
58
Printing ADM ACM Refund
click Print
click Print
right click pick Print Target
59
Agent Report Submission

Agent
manual refunds
supporting documents in separate envelopes for
airlines
Auto Refund refund notice printout supporting
document
Reissue flight coupons copy of agent coupon (P
48)
Seamen ticket seamen form ticket copy
IATA HK
data-capture sort the envelopes
send the supporting docs to airlines by DHL

60
BSPlink

https//www.bsplink.iata.org
One basic login for each airline
Separate login for HK MO
One-stop repository
BSP billings
ECCB report
ADM ACM
Refund Application
statistical report

61
Login

10 characters maximum
alphanumeric
case-sensitive

8-10 characters
alphanumeric
case-sensitive

62
Navigation
all help pages
To previous screen
To first screen
To login screen
To logout close browser
63
Basic Package
64
BSP Billing - Download

Recommended steps
1. save to hard disk
2. rename file to facilitate organization
3. copy to CD-R or disk as backup
4. store backup files in proper place
5. unzip copy in hard disk
6. use unzipped copy as working file

65
Download Online Deleted
can sort in different orders
click to delete multiple files
click to download
files kept for 2 months
files kept for 3 months
66
Download Process
67
BSPLink Files for download
68
Standard BSP Billings