Artigo:%20Markov%20chain%20models%20of%20a%20telephone%20call%20center%20with%20call%20blending
https://www.powershow.com/view4/7ad811-OGU3M/Artigo_20Markov_20chain_20models_20of_20a_20telephone_20call_20center_20with_20call_20blending_powerpoint_ppt_presentation
Icons create by Freepik from www.flaticon.com/